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Can you make this design in my frame style?YES! All our designs can be made for any frame style or custom shape.
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How do I create a wishlist of toppers I like for future purchases?
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I have a regular frame style. Can I still wear the custom shapes?YES! All our custom shapes are designed to fit over your regular frame style. You can change the shape of your glasses as easily as swapping to a new topper!
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The toppers I received are not identical to the photo. Is that normal?It is normal for toppers to look slightly different from the photo. All our toppers are handmade when you order, so each is unique!
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My toppers are too rigid. How do I shape them to fit the curve of my frames?Use our easy no-heat shaping method! Simply insert a pencil (or a paint brush like in the photos below) and leave for a couple of hours. Keep in mind that if the topper is stored flat, it will eventually need shaping again. Repeat this method as needed.
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Do you ship outside the US?Yes!! Our site is currently setup for shipping anywhere within the US, Canada, or the UK. Should you be located elsewhere, just let us know! We'll estimate shipping charges specifically for your country and let you know when the website has been adjusted for your order(s). In most cases, this can be done within 5-10 minutes.
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What if I want a specific color?Great! Jennifer can create any color you can imagine! Please set up a consultation with her using the button above to discuss your needs.
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How quickly will my topper ship? When will my topper arrive?Our made to order toppers ship within 7 to 14 business days. (How long it takes USPS after that is up to the postal elves!) Generally we ship on Mondays unless it is a postal holiday. If for any reason your topper will be delayed, we'll let you know. If a topper is listed as "Ready to Ship", it will be shipped out the Monday after purchase. Please use the "Book a Consultation" button above to discuss any variation on shipping with Jennifer.
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How can I order from you?Simple! You can order by browsing our gallery and selecting from our wide assortment of styles. Depending on your selection, you'll have the option to customize when you add them to your shopping cart. You could also set up a consultation with Jennifer Rose using the button above to create a custom topper that's just for you!
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I saw a picture someone posted and I want those for myself!!Great!! Use the "Design your topper" button on the Home page to set up a quick consultation with Jennifer using the button above. If you have the picture that inspired you, we'll take it from there!
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Explain how Dealer's Choice works.Want something really unique? Select Dealer's Choice or Dealer's Choice - Sparkly to start the process! Let Jennifer know if you have any favorite color(s) and let her play. She's always looking for an excuse to play with all her materials and come up with a new design!
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Can I design my own toppers?YES! We love working with creative types to design one of a kind toppers! Set up a consultation with Jennifer Rose using the button above and create your new look today!
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I love this design, but want to add/remove/change a few details. Is that possible?YES! Color changes can be made in the notes of most listings. To add charms, stones, glitter, or other embellishments, place a custom order with Jennifer. Use the button above to setup a consultation today!
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Clearance ItemsClearance items are not eligible for refund or return. They are sold as is.
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What is your return or refund policy?Please set up an appointment to discuss any issues with us. Returns are not accepted without prior discussion of the issue. Keep in mind that our toppers are 100% handmade, so imperfections can occur. Should both parties agree that a true defect exists, toppers may be remade or refunded after return of the flawed topper. Return shipping will be covered by us as needed. NOTE: CLEARANCE ITEMS MAY NOT BE REFUNDED OR RETURNED!
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